Wrong Fuel Newcastlea service by Forecourt AssistCall 01293 248666Call
4.8/5 from 2,190 Trustpilot reviews24 hours, every dayPrice quoted before we travelFuel Fixer Ltd · 08520551

Wrong fuel on the A19

Wrong fuel on the A19? Do not restart the engine. If you are in a live lane, get clear and call 999 first. Otherwise call 01293 248666 — we drain on site. From just £89 misfuel callout fee.

Local, mobile, and not a garage

There is no Wrong Fuel Newcastle premises, and we would rather say so than let a local name imply a local building. A technician covering NE1 to NE7, NE12, NE13 and NE15 travels to the vehicle — forecourt, driveway, car park or verge. Call 01293 248666 and you reach the people who dispatch to Newcastle upon Tyne, not a national queue.

RoadA19
Section we coverThe Tyne Tunnel and the eastern corridor
Junctions and landmarksSilverlink, Tyne Tunnel, Howdon, Seaton Burn, Killingworth and Holystone
Fuel stops on this stretchSilverlink and the Seaton Burn approaches
CostFrom just £89 misfuel callout fee, quoted in full before we travel
Hours24 hours, every day

Why wrong fuel happens on the A19

The A19 is the main north-south route east of the city and carries heavy freight and commuter volume through the Tyne Tunnel. A vehicle that stops in or approaching the tunnel is a serious operational problem, so the advice there is emphatic: do not restart, get clear, and let the tunnel operator deal with the lane before anything else.

The nozzle-geometry point applies here as everywhere: an unleaded nozzle drops straight into a diesel filler neck, while a diesel nozzle is usually too wide for a petrol one. On a road like this, where a large share of drivers are part-way through a long leg and filling somewhere they have never filled before, that asymmetry shows up as a steady run of petrol-in-diesel jobs.

Roadside safety, in order

  1. Do not restart the engine On a live carriageway this matters more, not less. A restarted engine turns a drain into a possible pump and injector job.
  2. Hazards on, get out on the nearside If you are on a hard shoulder or a verge, leave by the passenger side and stand behind the barrier, up the bank, away from the traffic.
  3. Call 999 or National Highways on 0300 123 5000 first if you are in a live lane If the vehicle cannot be moved off a running lane, that call comes before ours. Then call us.
  4. Call 01293 248666 Tell us the junction or the nearest marker post, the vehicle, and which fuel went in. You get a price before anyone travels.
  5. We drain and flush on site Where it is safe to work, the job is done where the vehicle stands. Where it is not, we say so rather than turning up and charging you to find out.

If it is not safe to work where you are

There are stretches of the A19 where draining at the roadside is not a sensible thing to do — a live lane, a blind bend, no verge. We will tell you that on the phone rather than after arriving, and recovery to somewhere workable is the right answer in those cases. Being told honestly costs you nothing; being told on arrival costs you a call-out.

What the wrong fuel does on its way through

Diesel lubricates as it passes; petrol dissolves that film and acts as a solvent. Run a diesel high-pressure pump on petrol and it wears fast, shedding fine metal into the injectors behind it. None of that happens while the fuel sits in the tank. All of it starts the moment the engine turns over.

A vehicle that stops on the Western Bypass, the Central Motorway or approaching the Tyne Tunnel is an operational problem before it is a fuel problem, and getting clear comes before everything else.

What people actually said

4.8 out of 5 from 2,190 Trustpilot reviews. Two themes dominate the positive ones — how fast someone arrived, and how calm they were about it.

The recurring negative is price. Publishing that alongside the answer seems more useful than hiding it: From just £89 misfuel callout fee is the call-out, the total is quoted before a technician moves, and there is no charge for being told on the phone that this is a job for a workshop.

Questions we get asked

Can you come to a supermarket forecourt?

Yes, and it is where a good proportion of jobs happen. Tell the cashier a drainer is on the way; they are used to it.

What about a van or a hire car?

Same job. With a hire car, ring the hire company too — some policies cover a misfuel drain and it is worth knowing before you pay.

How long will I be waiting?

Arrival depends where you are across NE1 to NE7, NE12, NE13 and NE15 and what is already running. You get a realistic window on the call rather than an optimistic one.

Is this a garage?

No. Wrong Fuel Newcastle is mobile. A technician travels to the vehicle wherever it is standing.

What if I have already driven it?

Still call. Most vehicles driven a short distance are recoverable. Tell us how far you got, because it changes the kit we bring.

Do you cover all of NE1 to NE7, NE12, NE13 and NE15?

Yes, from one rota — so being at one edge of the area rather than the other changes the arrival window, not the price.

Who you are dealing with

Wrong Fuel Newcastle is a service by Forecourt Assist. Forecourt Assist is a trading name of Fuel Fixer Ltd, company no 08520551, a company of Fuel Fixer International. Registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. Fuel Fixer International is owned by Stockbridge Capital Holdings.

Across the Fuel Fixer network

Wrong Fuel Newcastle is one of the brands operated by Forecourt Assist. The full directory is on the operator site.

Background reading: Misfuelling — Wikipedia.