Privacy notice — Wrong Fuel Newcastle- # Privacy notice Privacy notice for Wrong Fuel Newcastle, a service by Forecourt Assist. Call 01293 248666 — 24 hours, every day. ## Who controls your data Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. ## What we collect When you call, we take your name, phone number, vehicle details and the location of the vehicle, because we cannot dispatch without them. Calls may be recorded for training and dispute resolution. This website uses analytics to count visits and calls. ## Why we hold it To carry out the job you asked for, to raise an invoice, to meet our waste duty-of-care record-keeping obligations, and to handle any later complaint or claim. ## How long Job and invoice records are kept for six years, which is the period in which a claim could be brought. Waste transfer notes are kept for the statutory period. Call recordings are kept for a short period and then deleted. ## Your rights You can ask for a copy of what we hold, ask for it to be corrected, ask for it to be deleted where we are not required to keep it, and complain to the Information Commissioner's Office. ## Sharing We do not sell your data. We share it with the technician attending, our payment processor, and our licensed waste carrier where the job involves fuel removal. ## Who you are dealing with Wrong Fuel Newcastle is a service by Forecourt Assist. Forecourt Assist is a trading name of Fuel Fixer Ltd, company no 08520551, a company of Fuel Fixer International. Registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. Fuel Fixer International is owned by Stockbridge Capital Holdings. ## Questions we get asked **Can you come to a supermarket forecourt?** Yes, and it is where a good proportion of jobs happen. Tell the cashier a drainer is on the way; they are used to it. **What about a van or a hire car?** Same job. With a hire car, ring the hire company too — some policies cover a misfuel drain and it is worth knowing before you pay. **How long will I be waiting?** Arrival depends where you are across NE1 to NE7, NE12, NE13 and NE15 and what is already running. You get a realistic window on the call rather than an optimistic one. **Is this a garage?** No. Wrong Fuel Newcastle is mobile. A technician travels to the vehicle wherever it is standing. **What if I have already driven it?** Still call. Most vehicles driven a short distance are recoverable. Tell us how far you got, because it changes the kit we bring. **Do you cover all of NE1 to NE7, NE12, NE13 and NE15?** Yes, from one rota — so being at one edge of the area rather than the other changes the arrival window, not the price. ## Across the Fuel Fixer network Wrong Fuel Newcastle is one of the brands operated by Forecourt Assist. The full directory is on the operator site. Wrong Fuel Cumbria — county-wide Cumbria - Wrong Fuel Gateshead — Gateshead and the Derwent valley - Forecourt Assist — the operator - Wrong Fuel Cumbria — county-wide Cumbria - Forecourt Assist — the complete network directory - Fuel Fixer International — the operating group - Stockbridge Capital Holdings — group owner Background reading: Common rail injection — Wikipedia.